Frequently Asked Questions

 

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What medium is used for the paintings?
The paintings are acrylic, watercolor, oil paint, collage and mixed media.  They are signed and where indicated on the information page, framed, unframed or mounted and matted.

What sizes of paintings are available?
The sizes range from  8 x 10 to 32 x 40 inches.  The painting sizes are listed by each work. Frames and matting add to the overall dimensions.  If the total dimensions are critical we will give you exact inches of the finished piece upon request.

How long does it take before my order is shipped?
If it is an existing painting, it will be shipped in 2-3 business days after payment clearance.  Commissioned paintings are determined by the complexity and size of the painting and will be discussed with you at the time you communicate with us.

How are items shipped?
Paintings that are unframed, but matted and mounted will be shipped flat, via UPS or USPS and are insured.  Paintings that are framed and paintings under glass will be packed and shipped via a professional art packng and shipping company and are insured.  We ship by the most reasonable and protective methods available.

What is your return/refund policy?

You may return any painting within three (3) calendar days of receiving it if it is not as described on our website.  We attempt to come as close as possible to the actual coloration of the original painting.  Sometimes computer monitors alter colors to a minor degree.

If it is necessary to return a painting, please contact us via email as to the reason you believe it should be returned.  We recommend that you use a carrier that offers shipment tracking so that you are completely protected if the shipment is lost or damaged in transit, and insure it for its actual value.  Refunds are based upon your original purchase price and your original method of payment minus shipping and handling .

What is your privacy policy?

We really value your privacy.  We never sell, rent, lease or give away your name, address, email, etc. to any third party.  Period!  With your payment made through PayPal, your credit card information is never even disclosed to us.
We only collect the email address of those who communicate with us or request downloadable information that we give you free of charge.  If you prefer not to receive email from us in the future, please let us know by sending an email and telling us.

  

 


All images on this site are copyright of Jacqueline Pearson © 2007
jacqueline@originalwatercolorpaintings.net